Shipping policy
Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days of payment confirmation. Orders are not processed or dispatched on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
2. Shipping Times
Estimated delivery times vary by destination:
- Australia: 5–12 business days
- United States & Canada: 7–14 business days
- United Kingdom & Europe: 7–16 business days
- Rest of World: 10–21 business days
These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available on qualifying orders — any applicable threshold will be displayed at checkout.
4. Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number. You can use this to monitor your delivery through the carrier's website.
5. Customs & Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking with your local customs authority before placing an order.
6. Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us through your Sip & Stitch customer account so we can investigate with the carrier. We will do our best to resolve the issue promptly.
7. Incorrect Address
Please ensure your shipping address is correct at the time of purchase. Sip & Stitch is not responsible for orders delayed or undelivered due to an incorrect address provided by the customer.